Using Zoom to advise students is a new endeavor for most of us. The bottom line is that FERPA principles do not change.
Be sure that you are speaking with the student. You are under no obligation to share information if you are not certain that you are speaking with the student or someone to whom they have specifically given permission as noted in their student record for you to share non-directory information.
- Don’t record the sessions. You would not record a session in your office, and the same applies to Zoom.
- If you are not doing so already, use the “waiting room” feature on Zoom to avoid individuals cutting into conversations with other students and so that you have a chance to verify with whom you are speaking. This can also avoid Zoombombers, where unwanted participants join your Zoom or other virtual meetings and begin to post unwanted materials, take over the meeting controls, etc.
- See these recommendations for keeping out unwanted Zoom participants.